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Customer Care

RETURNS & EXCHANGES

What is the exchange policy?

Vitae Apparel will happily accept any clean, unworn, unwashed, unused swimsuit that was sold at regular price for an exchange within 30 days. Customers can only exchange merchandise for the same or higher value of the original swimsuit. The merchandise must be in its original packaging, a completed EXCHANGE FORM, and sanitary stickers must be still attached.

  • All returns must be post stamped within 30 days of receiving your order.
  • VITAE APPAREL is not responsible for return shipping cost, You will be resposible for postage shipping back to us and we will ship the exchanged item back to you.
  • Store credit or the new swimsuit will be issued or shipped within 3 days of receiving your return. Store credits will only be valid for 7 days upon receiving the original exchanged item.
  • Refunds will only be offered in the event of a manufacturing fault.
  • Items purchased on sale cannot be returned for store credit unless of a manufacturing fault.
  • VITAE APPAREL is not responsible for the cost of return shipping.
  • If you are located near or in Vancouver, Feel free to email customer@vitaeapparel.com to schedule an in person exchange at our warehouse to save on shipping!

 

What is the return policy?

  • A full refund is only available for swimsuits with manufacturing faults or if you received the wrong item.
  • The item/s must be in original condition, with all tags remaining in place, including hygiene seal.
  • Refunds exclude the original shipping cost.
  • VITAE APPAREL is not responsible for return shipping cost.
  • The item/s must be in original condition, with all tags remaining in place, including hygiene seal.
  • Item/s must not have been worn, washed or altered in any way.

If your returned product is not in perfect condition we will send it back to you.

 

How to return/exchange?

Please fill out EXCHANGE FORM

 

How long does it take to ship to you?

NOTE: If you choose NO TRACKING at check out, We are NOT resposible for lost packages. We will not provide a refund if the package is lost or not delivered due to any reasons. Please remember the risk of loosing your package prior to choosing No track shipping option!

INFO: We provide FREE SHIPPING WORLDWIDE with tracking for orders over $85

  1. FREE SHIPPING to Canada & US on orders over $85
  2. FREE INTERNATIONAL SHIPPING to everywhere else in the world on orders over $85
  3. Canada within 7-10 business days
  4. US within 7-10 business days
  5. EUR/Asia/AUS/NZ etc around 10-14 days
  6. LOCAL PICK UP is only available for babes that are urgent in need of their swimmies, available immediately for pick up at our Richmond , BC location.

Sometimes packages may get stuck in customs and it might take longer then usual to get to you, this is our of our control please understand that.

 

How to take care of your swim suit?

Rinse with cold water after each use! DO not put it in the dryer, as it will shrink in size. Hand wash with soap.

 

Want to be featured on our Instagram page?

Email photos to Media@vitaeapparel.com with your Instagram username so we can tag you:)

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