Customer Care

Shipping policy

Located in Vancouver and need your order urgently for a trip? Click LOCAL PICK UP at check out!

We ship worldwide!

NOTE: If you choose NO TRACKING at check out, We are NOT responsible for lost packages. We will not provide a refund if the package is lost or not delivered due to any reasons. Please remember the risk of loosing your package prior to choosing No track shipping option!

During a New Collection Drop, please allow us 3-5 business days to process your order.

Tracked Parcel Shipping Time:

BC within 3-5 business days.

Else where in Canada within 5-7 business days

US within 3-5 business days

EUR/AUS within 7-10 business days

Everywhere else around 10-20 days

Local pick up is ONLY available in the lower mainland.

It is available right after you put in your order - unless it is a pre-order item.

It is meant for urgent use ONLY!

Flat rate $5.99 CAD + $7 Refundable Deposit fee* ( $7 deposit fee will be refunded to you via your original shipping method )

Pick up your order within 10 days after receiving our Local Pick Up Email Notification, if you are unable to pick up within the 10 day grace period, your $7 Refundable Deposit* will no longer be refundable, and we will ship it to your shipping address.

NOTE: Local pick up is meant for urgent use only.

Exchange Policy

Simple steps for exchanging! If you are local in Vancouver, feel free to email customer@vitaeapparel.com and drop by to exchange.

Vitae Apparel will happily accept any clean, unworn, unwashed, unused items that was NOT sold at regular price for an exchange within 15 days upon delivery. Customers can only exchange merchandise for the same or higher value of the original product(s) or store credit that will be valid for 10 days after receiving your exchange.

1. Fill out this EXCHANGE FORM

2. The merchandise must be in its original packaging, sanitary stickers and all packaging material must be in original condition and shipped back with your exchanged item.

3. Print off the exchange form and include it in your parcel.

4. Head to your local post shop to ship your return items back*

*Shipments sent from outside of Canada must be processed by the country's postal service only as “ Canadian goods returning back to Canada” to avoid customs/duties charges. All international parcels processed incorrectly with a customs/duties charge will be rejected and returned to the customer. Shipments from the US MUST be sent back with the United States Postal Service (USPS) ONLY. Please indicate that the package is an exchange.


Store credit or the new swimsuit will be issued or shipped within 3 days of receiving your exchange. Store credits will only be valid for 7 days upon receiving the original exchanged item.

Please wait for a reply back from us to your email from our Customer Support Team - customer@vitaeapparel.com to confirm a RETURN ADDRESS

If you have not received a response back please check your Junk/Spam folder in your email.

If you still have not received any responses, please email contact@vitaeapparel.com

Return Policy

Items purchased with promo-code or on sale cannot be returned, store credit only.

To return a purchase, your items must meet the following conditions:

1, Be returned within 7 days of your delivery date

2,Be in its original, unused, unaltered and unwashed condition. We reserve the right to reject any returns/exchanges that have perfume/scent of any kind, makeup/deodorant stains or is dirtied in any way.

3, Be returned with original tags, packaging and hygienic liner intact and unaltered with.

4, Items purchased with promo-code or on sale cannot be returned, store credit only.

5, No price adjustments after your order

6, Refunds exclude the original shipping cost.

We will not accept a return package with customs or fees on it.

Please indicate that the package is an exchange/return.

VITAE APPAREL is not responsible for return shipping cost.

Please wait for a reply back from us to your email from our Customer Support Team - customer@vitaeapparel.com to confirm a RETURN ADDRESS

If you have not received a response back please check your Junk/Spam folder in your email.

If you still have not received any responses, please email contact@vitaeapparel.com

Orders must be cancelled within 2 hours of ordering. As sometimes we process items right away.

Once your order is processed, it cannot be cancelled.

Cancellation fee : $8

How Do I become an ambassador?

Apply HERE 

How can I be featured on instagram?

Submit the following to: media@vitaeapparel.com

1, A personalized caption related to self-love, body image, mental health, and women empowerment

2, Photos of you in our VITAE Designs

3, Include your Instagram username in the email

TIPS: Make sure our logo / product is clearly showing in the photo. 

Make sure you have good lighting! 

EXTRA HINT: We love group pics!!

What is your Customer Care email?

customer@vitaeapparel.com

I would love to collaborate with you, who should I contact?

contact@vitaeapparel.com