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Customer Care

EXCHANGES & RETURNS

What is the exchange policy?

Vitae Apparel will happily accept any clean, unworn, unwashed, unused swimsuit that was sold at regular price for an exchange within 15 days. Customers can only exchange merchandise for the same or higher value of the original swimsuit. The merchandise must be in its original packaging, complete an EXCHANGE FORM, and sanitary stickers, stickers and all packaging material must be in original condition and shipped back with your exchanged item.

  • All returns must be post stamped within 15 days of receiving your order.
  • VITAE APPAREL do NOT cover return shipping fee, You will be resposible for postage shipping back to us and we will ship the exchanged item back to you.
  • Store credit or the new swimsuit will be issued or shipped within 3 days of receiving your return. Store credits will only be valid for 7 days upon receiving the original exchanged item.
  • Items purchased on sale cannot be returned for store credit unless of a manufacturing fault.
  • Shipments sent from outside of Canada must be processed by the country's postal service only as “ Canadian goods returning back to Canada” to avoid customs/duties charges.
  • All international parcels processed incorrectly with a customs/duties charge will be rejected and returned to the customer.
  • Shipments from the US MUST be sent back with the United States Postal Service (USPS) ONLY.
  • Please indicate that the package is an exchange.
  • If you are located near or in Vancouver, Feel free to email customer@vitaeapparel.com to schedule an in person exchange at our warehouse to save on shipping!

 

What is the return policy?

To return a purchase, your items must meet the following conditions:

  • Be returned within 7 days of your delivery date
  • Be in its original, unused, unaltered and unwashed condition. We reserve the right to reject any returns/exchanges that have perfume/scent of any kind, makeup/deodorant stains or is dirtied in any way.
  • Be returned with original tags, packaging and hygienic liner intact and unaltered with.
  • Items purchased with promo-code or on sale cannot be returned, store credit only.
  • No price adjustments after your order
  • No order canceling
  • Refunds exclude the original shipping cost.
  • VITAE APPAREL is not responsible for return shipping cost.
  • We will not accept a return package with customs or fees on it. Please indicate that the package is an exchange/return.

If your returned product is not in perfect condition we will send it back to you.

 

How to return/exchange?

Please fill out EXCHANGE FORM

 

How can I cancel my order?

Orders must be cancelled within 2 hours of ordering. As sometimes we process items right away. Once your order is processed, it cannot be cancelled.

Cancellation fee : $8

 

How long does it take to ship to you?

NOTE: If you choose NO TRACKING at check out, We are NOT responsible for lost packages. We will not provide a refund if the package is lost or not delivered due to any reasons. Please remember the risk of loosing your package prior to choosing No track shipping option!

INFO: We provide FREE SHIPPING WORLDWIDE with tracking for orders over $85

  1. FREE SHIPPING to Canada & US on orders over $85
  2. FREE INTERNATIONAL SHIPPING to everywhere else in the world on orders over $85
  3. Canada within 7-10 business days
  4. US within 7-10 business days
  5. EUR/Asia/AUS/NZ etc around 10-14 days
  6. LOCAL PICK UP is only available for babes that are urgent in need of their swimmies, available immediately for pick up at our Richmond , BC location. ( For The Ocean Clean Up Giveaway, Local pick up in NOT ELIGIBLE )

Sometimes packages may get stuck in customs and it might take longer then usual to get to you, this is out of our control please understand that.

If packages are misdelivered or lost due to INCORRECT shipping information provided upon purchase. We are NOT responsible for refunds .

How to take care of your swim suit?

Rinse with cold water after each use! DO not put it in the dryer, as it will shrink in size. Hand wash with soap.

 

How to take care of your Fitness Apparel?

Hand wash with soap or detergent to avoid tear and use of elastic.

Hang them dry inside out!

 

Want to be featured on our Instagram page?

Email photos to Media@vitaeapparel.com with your Instagram username so we can tag you:)

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